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CONTACT PATHS

Check Your Privacy Questions Through Support

A clear support route helps when you want to ask about a Privacy Policy request rather than a wallet balance. Sign in, open the account support area and include the email or phone detail attached to your account, along with the specific request. This gives us enough context to locate the right record without asking you to send a full payment history. Where access is available, the same route helps you check a DANA, OVO, GoPay or QRIS reference.

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Account privacy request

Use the support route inside your account to ask what personal details we hold, why we use them, or how long selected records remain stored. Include your account contact detail so we can verify the request before replying.

Wallet record question

If your Privacy Policy question concerns DANA, OVO, GoPay or QRIS, mention the wallet name and the related account step. We use that context to separate payment status data from your broader account profile.

Correction or deletion

Ask through the account support path when a name, phone detail or other record needs correction, or when you want to discuss deletion. We may request account verification before changing or removing data where local law permits.

DATA PRACTICE

Explore ug300 Privacy Handling Step By Step

We keep the Privacy Policy practical by linking each data use to a real account action.

Data collection

We collect details connected to account creation, phone verification, sign-in activity and requests you send to support.

Cookie controls

Cookies can remember session settings and help pages load according to your recent account path.

Account security

We use phone verification and account checks before handling sensitive requests.

Record retention

We retain records for the period needed to operate account services, trace payment status, handle disputes and meet duties that…

Request changes

You can ask us to correct account details, explain a data use, or discuss deletion through the support path shown…

Policy contact

For a Privacy Policy question, name the account step involved and describe the result you want.

Browse Answers About Privacy Policy

These Privacy Policy answers address the account questions you are most likely to ask before registration or while checking a wallet record. We keep the wording tied to actual ug300 steps, including phone verification, mobile sessions, cookies and local payment references. Access and eligibility depend on local law, so the policy should be read together with the terms shown for your region.

It covers details collected during account creation, phone verification, sign-in, support contact and payment status checks. It also explains cookies, account security, retention and how to request access, correction or deletion where local law permits.

Phone verification helps us confirm that an account access request comes from the account holder. It can also help us assess a correction or deletion request, so do not place verification codes in a support message or share them with anyone.

Yes. The policy covers account-linked references from DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account steps. These records help us check payment status and connect a request to the correct account.

Sign in and use the support path in your account area, then state that you want a copy of your personal data. Add the account phone or contact detail used during verification so we can confirm the request.

You can request a correction or discuss deletion through account support. We may need to verify your account first, and some records may remain for security, dispute handling or legal duties where local law permits.

Cookies may support sign-in, session continuity and page preferences on your mobile browser. You can clear or block them through browser controls, but doing so may remove saved settings and require another account sign-in.

Use the support contact shown inside your account and describe the exact concern, such as access, correction, deletion, cookies or a wallet reference. Avoid sending passwords or verification codes; we will use account checks instead.

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